PLM Software Support Analyst - Sofia, Bulgaria





Your future job

Melexis is seeking a talented and highly motivated PLM Software Support Analyst to join our dynamic, innovative, diverse and multicultural team. As a team we are dedicated to deliver exceptional customer service to our customers using the PLM (product lifecycle management) system we’re enrolling in the organization. If you are passionate about technology, have a strong analytical mindset, and enjoy helping customers, this is the perfect opportunity for you.

More specifically, you will:

  • Provide first-line support to end-users, addressing their technical and functional issues related to our PLM software platform.
  • Troubleshoot software problems and offer effective solutions to your internal clients, this in a timely manner.
  • Document customer interactions (Jira), technical solutions, work instructions and frequently asked questions to create a knowledge base for future reference.
  • Maintain our documentation base (user manuals, one-pagers, landing pages, communities).
  • Act as a subject matter expert in certain domains, delivering comprehensive product training and support to clients.
  • Collaborate with the software supplier to follow-up on outstanding questions and issues (tickets).

Your profile

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in providing technical support for PLM platforms and have a good understanding of PLM concepts, workflows, and functionalities.
  • Excellent problem-solving and analytical skills to diagnose and resolve software issues.
  • Exceptional (English) communication skills, both verbal and written, with the ability to convey complex technical concepts.
  • Customer-focused mindset and a passion for delivering outstanding service.
  • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and software platforms.

We offer

  • A challenging job in a dynamic high-tech international environment
  • The opportunity to take ownership of your professional passion in order to contribute to the success of the company
  • An enjoyable, team-oriented and professional atmosphere in a flat-structured organization
  • Versatile development opportunities