退货授权

在将物料退还给Melexis之前，请务必通过下方表单提交您的退货申请。提交表单后，请确认您收到邮件确认函。申请获得授权后，您将获得 CRC 编号；在后续的所有沟通以及货物运输中，均须使用该编号。

提交要求：故障分析 (FA) 报告

为确保数据的完整性并进行精准的原因调查，请遵守以下提交指南：

• 数量： 每个批次 (Lot) 且每种故障模式请分别提交一份申请。
• 文档要求：每个条目必须包含一份用英文撰写的独立故障分析（FA）报告。
• 准备工作： 在提交之前，必须将芯片 (IC) 从 PCB板/模块上拆除。
• 技术数据： 报告必须包含所有已执行的测试结果，包括数据图表和 ABA 交叉换件测试 (ABA swap test) 结果。

详尽的数据对于准确分类故障模式及快速锁定根本原因至关重要。若未能按批次单独提交申请，或提供的文档非英文，可能会导致处理延迟。您在本表单中提供的信息将受到 Melexis 产品销售条款中适用的保密条款和/或贵司与 Melexis 签署的保密协议 (NDA) 的保护。

All fields marked with * need to be filled out.

Step 1
Complaint details

Your own reference*

Manufacturing location (City + Country)*

Date of occurrence*

Origin of occurrence* 0 km Field Line Fail

Please advise the number of km

Melexis Customer Name (Tier 1)*

Distributor*

Second customer*

OEM (Car manufacturer)*

EMS / Assembly (Tier 2)*

MLX order code*

Application of the Product*

Return state* IC level PCB Module Reel

MLX requires parts to be extracted from the PCB. If you are unable to provide the component at the IC level, please note the reason in the designated comment field.

Reasoning

Quantity of failing parts*

Quantity of returned parts*

Lot number*

Date code (YYWW)

Issue description, including your FA report (pictures of the part, graphs, ABA/swapping test, etc...)*

Failing condition* Stable Unstable Unknown

Memory access protection* Yes No

Is the memory protected by customer security key?

Is the customer willing to share the key Yes No

Software Key

If Memory Access Protection is enabled, please provide the software key if willing to share.

Is the firmware using the correct calibration data?* Yes No

Has this been verified?* Yes No

Customer specific test specifications*

Are there specific software commands to control the IC?* Yes No

Please specify the specific software commands to control the IC

Upload your FA report (max. 15MB)

Please limit to one attachment

Anything else you would add or share with us?

Other files to be shared (max 15MB)

Please limit to one attachment

Step 2
Requestor coordinates

Last name*

First name*

Title* Mr. Mrs.

Position or function

Company name*

Your location* EMEA (Europe, Middle East and Africa) Americas APAC (Asia-Pacific) - China APAC (Asia-Pacific) - Japan APAC (Asia-Pacific) - Korea APAC (Asia-Pacific) - Other

Email*

Other email addresses to keep updated

Phone

Step 3
Consent

Tick the below boxes to confirm you have read and accept the following:

Returned shipments without a unique CRC number can be refused and returned to your plant. Administrative costs for handling unauthorized returns cannot be claimed.* Melexis has the right to reject the RMA request if the IC is in a damaged condition that is preventing further investigations. (e.g. broken IC, missing leads, burnt marks, burnt IC...)* To achieve an efficient investigation, it is important to provide the part on IC-level. When the part is provided on module level (potted, overmolded…) we cannot guarantee a successful extraction from our side. We have the right to refuse these parts. If we accept the parts, Melexis is not liable for damages incurred on the part due to extraction.* Returned material needs to be properly packed considering ESD risk and environmental risk. For obvious safety reasons, please highlight if returned material is potentially contaminated with hazardous material. In such a case, please provide the relevant MSDS documents along with the returned material.* This RMA is under no circumstances an acknowledgment of Melexis' responsibility or liability for the alleged defect.*

For any question related to the above information, feel free to contact your sales contact at Melexis.